Driving Profits through your support center



Ozonetel’s Prashanth, Mastermind Sport’s Pratik, and Freshwork’s Raghu will give a stepwise demonstration of how to calculate and improve your customer’s lifetime value by ensuring good support and customer experience

How does customer experience affect profits? Calculating and tracking the numbers across the customer’s lifetime value.
Using proactive customer support to mitigate emergencies and add value.
The value of being present at various customer touch points.
Strategies to reduce customer effort and prevent churn.
Strategies to reduce agent effort and reduce costs.
Using AI to identify and utilize upsell and cross-sell opportunities.
How can we drive profits via our support center?
Are you still treating your customer support as a cost center?

In today’s world, customer experience isn’t an add-on. It is very much a part of the complete product package that your customer pays for.

But how can you calculate the value of this customer experience? How can you improve it, to show tangible results? And how can you make use of the vast data that your customer support center generates to drive more profits?

Join Prashanth and Pratik Shah as they demonstrate how better customer experience, proactive customer support and intelligent use of data can help you deliver a tangible difference to your bottom lines.

Ad Reference ID: 295c8348f22e18e

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