How to Handle Difficult Customers and Challenging Clients


Have you ever wondered why certain people can be difficult to get on with? Do you have to work or be with someone that stops you from getting things done? Are you losing credibility, profits or self-esteem because they will not work with you?

‘How to Handle Difficult Customers, Challenging Clients and Anyone You Just Can’t Stand’ webinar is the accumulation of lessons learnt and best practices from many of the world’s leading experts. During this live webinar Helene Buchanan-Dunne will offer simple hints and tips to ensure that your interaction with peers, managers, customers and clients is effective and results in you achieving your goals. These simple tips and advice are a must for any person who wants to be successful in their career.

Topics include:
✔ Overview of the four distinct personality styles that we find in society that dictate how we all think, talk, handle situations and even dress
✔ Identify your own dominant style and that of others quickly and efficiently
✔ Understand the strengths and challenges of each personality
✔ Identify the most challenging personalities, how they act and why
✔ Create a strategy to achieve a positive outcome to your goal

Why WATCH this webinar:
✔ Best practices created from interviewing team leaders, managers and customers in over 40 countries
✔ Presented in a simple and clear way by Helene Buchanan-Dunne (Executive Coach to recruiters around the world) in a format designed to offer advice and suggestions that you can use immediately
✔ The session is presented live so that you can ask questions to the presenter during the session
✔ PowerPoints and simple tips sheets will be sent to you following the presentation to help you implement the training immediately following the session

Ad Reference ID: 114d77045c98f7e

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  • Listed by: hbdunne
  • Member Since: March 8, 2011

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