The Customer Contact Center: Your Branding Moment of Truth

The Customer Contact Center: Your Branding Moment of Truth - Image 1


Every interaction that your customers have with your brand—whether online, in person, by phone, e-mail, chat or via social media—is a critical marketing event with the power to win or lose customer loyalty.

Join Sally Hurley, President of VIPdesk, on Tuesday February 22, 2011 at 2 p.m. ET for an educational webinar, and find out how to harness the power of brand experience management via the customer contact center. Learn how to provide your customers with a remarkable customer experience that matches your brand’s promise and results in increased customer loyalty and revenue.

This webinar will cover:
• The importance of the customer contact center in management of your brand experience
• How to ensure that the promise of your brand is in alignment with the true customer experience
• How to provide a consistent customer experience across all touch points: phone, email, chat and the in-store or online experience
• How listening to the customer can provide strategic insights
• How brand advocates on the front line can make a difference
• The importance of building a customer-centric corporate culture

Space in this webinar is limited to the first 100 registrants—Register today at ENTER URL.

For more information, email marketing @ or call 703-837-3507.

Ad Reference ID: 7704d4bfc76730f5

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