Tony Hsieh from Zappos on Delivering Happiness


Tony Hsieh will discuss the different ingredients used by, Inc. to build a long-lasting enduring brand, including the importance of customer service and company culture. Tony will talk about how focusing on delivering happiness to customers and employees has enabled the company to expand beyond selling shoes to clothing, bags, and other product categories.

In 1999, at the age of 24, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he co-founded, to Microsoft for $265 million. He then joined Zappos as an advisor and investor, and eventually became CEO, where he helped Zappos grow from almost no sales to over $1 billion in gross merchandise sales annually, while simultaneously making Fortune magazines annual Best Companies to Work For list. In November 2009, Zappos was acquired by in a deal valued at $1.2 billion on the day of closing.

About Tony:
CEO of, Inc
Author of New York Times Bestselling Delivering Happiness
Sold LinkExchange to Microsoft for $265 million
Sold Zappos to Amazon for $1.2 billion

Ad Reference ID: 9744d2efde6c34ab

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