About prem11

  • Member Since: September 6, 2010


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Every email your employees send out has your company's brand in the signature line and it puts your corporate reputation on the line. A great email can complete...

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First call resolution (one and done) is the #1 driver for customer satisfaction with best practices reported at 86%. However, this means that 14% of your custom...



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How many sales have slipped away because your Agents have not received effective sales coaching? Coaching sales skills is different than dealing with call quali...